Terms of Service

These Terms govern your use of Before + After (“the Service”) at trybeforeandafter.com. By using the Service you agree to these Terms and to our Privacy Policy.

1. Acceptance

By accessing or using the Service, you represent that you are at least 18 years old, have the legal capacity to enter contracts, and are using the Service on your own behalf (not for someone else) unless you explicitly disclose otherwise at booking.

2. Account creation

You can browse the Service without an account. When you submit a booking request or download a guide, we may create a customer account tied to the email you provide (see Privacy Policy §1.1). You're responsible for the accuracy of information you submit and for any activity under your account.

3. The role of Before + After

Before + After is a marketplace that surfaces verified aesthetic brands (medspas, injectors, clinics, e-commerce skincare lines) and relays booking requests between customers and those brands. We are not a medical provider. We do not perform treatments, provide medical advice, or supervise clinical care.

The medical practice you book with is solely responsible for the treatment they deliver, their clinical judgment, the credentials of their practitioners, and any adverse outcome. Your legal relationship for the treatment itself is with the practice, not with Before + After.

4. Medical disclaimer

Nothing on the Service constitutes medical advice. Results shown in before/after photography or reviews reflect specific individuals under specific conditions and are not a guarantee of what any given treatment will produce for you.

At booking you affirm that (a) you are 18 or older, (b) you are not pregnant or breastfeeding, (c) you have no active infection at the intended treatment site, (d) you will disclose current medications and known allergies at consultation, and (e) you understand outcomes are not guaranteed. This affirmation is recorded with a timestamp, IP address, and user-agent for dispute defense.

5. Booking and cancellation

5.1 How a booking becomes real

Submitting a booking request creates a pending request — not a confirmed appointment. The brand must confirm the time; until they do, no payment is captured. If the brand cannot confirm your requested time, they may propose alternatives or decline. If they decline, we may offer a substitute brand or refund your booking.

5.2 Cancellation

You may cancel a confirmed booking up to 24 hours before the appointment time at no charge. Cancellations less than 24 hours before the appointment may be subject to a fee at the brand's discretion, disclosed at booking.

5.3 No-shows

Not showing up to a confirmed appointment forfeits any deposit collected and may result in the brand declining future bookings through the Service.

6. Payment and refunds

Payments are processed by Stripe. We capture payment only when the brand confirms your booking; if they decline or fail to respond within our timeout window, no charge is placed or any held authorization is voided.

Refunds follow the state of the booking: if the brand fails to respond, cannot substitute, or you cancel within the window above, the full amount is refunded to your original payment method within 5–10 business days. Disputes about treatment quality after a booking is completed are between you and the practice; we facilitate but do not adjudicate.

7. Reviews and content

You may submit a review after a completed booking. Reviews are moderated for compliance with the FTC Endorsement Guides (16 CFR Part 255). Reviews imported from third-party platforms (like Google) are marked as such and link back to the original.

Before + After does not permit incentivized reviews. We may remove any review that violates these Terms, misrepresents a treatment, or contains protected health information about another person.

8. Brand relationships

If you are a brand (medspa, injector, clinic, e-commerce skincare line) using our onboarding, dashboard, or payout infrastructure, you are also bound by our Brand Terms (pending publication).

9. Intellectual property

All content on the Service — the Before + After Standard, our editorial writing, our product design, our brand identity — is owned by Before + After or licensed to us. You may not reproduce, distribute, or create derivative works from Service content without written permission.

Brand-owned content (their logos, photos, editorial from their websites) remains theirs. We display it under license granted by their listing agreement.

10. Limitation of liability

To the maximum extent permitted by law, Before + After's liability for any claim arising from your use of the Service is limited to the amount you paid us in the twelve months prior to the claim. We are not liable for any indirect, consequential, incidental, or punitive damages.

We do not warrant treatment outcomes, brand availability, or the accuracy of scraped pricing prior to human verification. The Service is provided “as is.”

11. Dispute resolution

You agree to attempt informal resolution by contacting legal@trybeforeandafter.com before starting any formal action. If informal resolution fails, disputes are resolved by binding arbitration under the Consumer Arbitration Rules of the American Arbitration Association, seated in Travis County, Texas.

12. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any non-arbitrable claim shall be brought in the state or federal courts in Travis County, Texas.

13. Changes

We may revise these Terms from time to time. The effective date at the top of this page updates when we do. Material changes are noticed by email to active account holders at least 14 days before they take effect. Continued use of the Service after a change constitutes acceptance.

14. Contact

Before + After
legal@trybeforeandafter.com
[Registered business address — pending BEF-252 entity formation]